psyBNC

HAVE QUESTIONS?

• • • Do you offer a money-back guarantee? – Yes, all our hosting packages include a 7 day money back guarantee excluding Managed IRCd, IRCd4 and IRCd3. If the TOS/AUP agreed upon when ordering is violated this also makes you ineligible for the 7 day money back guarantee. We also reserve the right to not accept a refund request on a case by case basis if we feel our services were abused and/or taken advantage of.
    • Do you have an uptime guarantee? – Yes, we offer a 99.9% network uptime guarantee back by our SLA.
    • How long does it take for my account to be activated? – psyBNC shells are generally delivered in 12 hours. * Orders failing automated fraud checks will be subjected to manual order review by our staff and will cause your order to be delayed.
    • What type of payments do you accept? – We accept PayPal only.
    • How do I submit a ticket? – We give you the option of submitting a ticket by simply sending us an email which can be tracked and monitored via our helpdesk. You can also submit a ticket through your billing login.
    • Do you have Knowledgebase Page? – Yes, it is available in your client area in the middle of the page or just click Knowledgebase Page
    • How will I receive my login details? – You will receive your login details via email.
    • Is there any downtime if I upgrade my package? – No, upgrades are seamless and involve zero downtime.
    • Do you offer vHosts for psyBNC accounts? – No, all our Servers/IPs are ddos protected so we prioritize stability and safety.
    • When are my renewal invoices issued/due? – Invoices are generated 7 days before their respective due date.